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Ledger CEO says crypto wallets have no total safety, design to prevent mistakes is key

Ledger CEO Pascal Gauthier said hardware wallet security cannot be solved by user vigilance alone and that “total safety” does not exist. He said makers should design systems that remain secure even when users make mistakes, citing incidents in the hardware wallet industry including CoinKite’s Coldcard and a subsequent bitcoin theft tally. He also pointed to a Trezor customer data exposure and urged continuous testing rather than accepting security claims at face value.