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Broadcast Media and Telecommunications Commission publishes first user protection guide for online subscription services

South Korea\'s Broadcast Media and Telecommunications Commission on Tuesday published its first user protection policy guide for operators of online subscription services. The commission said complaints and damage cases have been increasing due to automatic payments and complicated cancellation procedures. The guide lists prohibited practices and major regulatory cases, breaks services into sign-up, use and cancellation stages, and analyses user interfaces to outline types of harm. It also sets out examples of legal violations.