Search results for CX
AI & Enterprise
U.S., China step up next-generation LLM race as big tech reshapes coding AI
Competition in large language models is intensifying as leading AI companies in the United States and China release new systems more frequently. OpenAI unveiled GPT-5.5 and began distributing it to paying ChatGPT users, while Anthropic launched Claude Opus 4.7. China’s DeepSeek released preview versions of V4 and Moonshot AI unveiled Kimi-K2.6. The coding AI market is also being reshaped by capital-heavy companies, including SpaceX securing an option to acquire Cursor for $60 billion.
AI & Enterprise
No end to SaaS, software industry starts pushback against AI-driven threat narrative
A narrative that AI will replace enterprise software, dubbed “SaaSpocalypse”, is gaining ground, but established software companies are pushing back. Salesforce unveiled its Salesforce Headless 360 platform, designed for AI agents to call and run functions through APIs and tools without a graphical interface. It also plans to reveal a new AI platform codenamed Agent Albert. ServiceNow and Adobe are also rolling out AI agent strategies while disputing the SaaSpocalypse narrative.
AI & Enterprise
Usage- and performance-based pricing spreads in enterprise software for AI era
As AI agents spread, usage-based pricing and performance-based models that charge only when AI completes work properly are rapidly gaining ground in the enterprise software market. The industry has long relied on flat-rate subscriptions priced per user per month, but companies increasingly see those plans as a poor fit for AI. Some firms are also moving beyond volume-based models, adopting outcome-linked pricing. Adobe plans to apply performance-based fees to its CX Enterprise AI agent platform, while keeping usage and subscription pricing for some existing AI tools. Zendesk, Intercom, Sierra AI, Salesforce and HubSpot have also introduced outcome-based approaches.
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AI & Enterprise
Adobe unveils CX Enterprise to automate digital marketing with AI agents
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Industry
LG Electronics to boost OLED leadership, defend premium segment with scarcity
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AI & Enterprise
Pulmuone steps up digital transformation with app overhaul, expanded AI use and IT expert appointments
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Telecommunications & Media
LG Uplus to strengthen digital content lineup with Hyundai Card
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Telecommunications & Media
SKT expands customer touchpoints, drives trust recovery through on-site communication
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AI & Enterprise
CX company Genesys to unveil LAM-based agentic virtual advisor
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AI & Enterprise
MyRealTrip unit AICX expands into B2B customer support and service operations
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Telecommunications & Media
LG Uplus joins National Police Agency voice phishing prevention campaign
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Finance
Kiwoom Securities\' retail wealth management assets top 9 trillion won
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Games & Commerce
Woowa Brothers launches Baemin Startup Square, offers 10-year rent-free lease at Pangyo headquarters
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AI & Enterprise
TTA to step up as specialised body for AI reliability
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Telecommunications & Media
LG Uplus says daily users up 25% after launch of U+one app