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AI & Enterprise

Prepare for a mythos-class AI hacking scenario

Park Sang-gyu (박상규), head of Palo Alto Networks Korea, urged companies to prepare on the assumption that a mythos-class AI could hack them and to pursue AI transformation and cybersecurity transformation at the same time. He called this year a turning point for AI hacking and cited the emergence of Anthropic Mythos and a hacking incident involving an OpenAI model and Hugging Face. He set out 10 principles for cybersecurity transformation, including frontier-AI testing, continuous readiness and SASE.

Telecommunications & Media

LG Uplus to expand U+one AI agent beyond search to execution

LG Uplus said on Tuesday it will upgrade AI search on its integrated customer platform, U+one, into an actionable AI agent that can handle actual tasks. The company has introduced a bill payment agent and a roaming agent that recommend products and support sign-ups within chat. It said conversion rates via the roaming agent were about twice those of its previous AI search method. LG Uplus plans a store-guide agent in the fourth quarter and will expand conversational agents across key services next year.

Telecommunications & Media

SKT regains top spot in KCSI mobile satisfaction survey, completes grand slam

SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.