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AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

AI & Enterprise

ITU radio monitoring handbook revised; South Korea joins AI analysis standardisation talks

The International Telecommunication Union\'s radiocommunication sector has revised its radio monitoring handbook for the first time in 16 years, reflecting changes in the radio environment and newer technologies. South Korea played a leading role in adding content on AI-based radio monitoring. The National Radio Research Agency said the revised edition was published on Oct. 22. The update expands the scope to data processing and analysis, system linkage and automated operations, and details intelligent monitoring technologies and procedures.

AI & Enterprise

Global companies step up push into South Korea\'s sovereign AI market

Global AI companies are accelerating efforts to target South Korea’s sovereign AI market, focused on AI infrastructure controllable by governments and enterprises. Palantir held a second pop-up event in Korea, while Mistral began hiring in Seoul and Cohere outlined plans to set up local entities and double Asia-Pacific staff by year-end. The article also rounds up moves by OpenAI, Anthropic, Meta, Salesforce and others, including models, acquisitions, investments and cloud and AI agent infrastructure tools.