SK Telecom will work with the Financial Supervisory Service to help prevent financial losses from voice phishing.

SKT said on Oct. 21 it will run a voice phishing prevention campaign ahead of Financial Day by combining AI and telecommunications technology with the Financial Supervisory Service’s expertise.

Since Oct. 20, SKT has been operating a voice phishing prevention experience booth for spectators at SK Knights home games being held at Jamsil Student Gymnasium. Visitors can virtually experience scam methods and learn how to respond based on the latest loss cases provided by the watchdog. Prevention videos and OX quizzes are also held during the games.

On Oct. 26, SKT will hold training for customer service staff at SKT Tower, inviting experts from the watchdog. On the day, the watchdog plans to share key voice phishing methods and countermeasures, including impersonation of investigative agencies and financial firms, and AI-based voice manipulation of family members and acquaintances.

In November, it also plans to conduct security education in Hapcheon County, South Gyeongsang Province, through a “visiting service” programme for fraud prevention and safe telecommunications use.

It will also strengthen technical responses. SKT plans to apply verified numbers provided by the watchdog to its voice and text spam filtering system to reduce cases in which legitimate contact from financial institutions is wrongly blocked, and to upgrade its voice phishing and scam detection functions. SKT blocked about 1.1 billion voice spam and voice phishing calls and spam text messages last year through AI filtering.

Hye-yeon Lee (이혜연), head of SKT’s Customer Value Innovation Office, said, “Together with the Financial Supervisory Service, we will continue to expand activities that protect customers’ safe daily lives, including education, experiences and technology upgrades.”

An official at the Financial Supervisory Service said, “We will continue to explore ways to effectively provide prevention information in cooperation with SKT.”