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Industry

Samsung Electronics Service ranks No. 1 in national customer satisfaction for after-sales service for third straight year

Samsung Electronics Service has been named No. 1 in the electronics after-sales service category of the National Customer Satisfaction survey hosted by the Korea Productivity Center, it said on Sunday. The result extends its top ranking for a third consecutive year since the category was launched in 2024. The company has also ranked first in other service quality assessments this year, and is focusing on boosting engineers’ capabilities and using an AI-based diagnostic programme, HASS.

Industry

Samsung Electronics Service wins national service award for home appliance after-sales for second straight year

Samsung Electronics Service received the industry’s top evaluation for home appliance after-sales service for a second consecutive year. The Industrial Policy Research Institute said on Tuesday it selected the company as the winner in the home appliance AS category of the 2026 National Service Awards. The company earned high scores for service value and customer satisfaction, and was also praised for introducing differentiated services in line with changing customer demand.

AI & Enterprise

Salesforce says it will be a partner for agentic enterprise transition

Salesforce presented an “agentic enterprise” built on its AI agent platform Agentforce as a next growth model. At an event in Seoul, Salesforce Korea CEO Sejin Park said companies should transition and that Salesforce would connect back office, data and workforce operations to create measurable business value. Salesforce said it has deployed more than 300 internal agents and that Agentforce has grown into an $800 million business. It also introduced “Headless 360” and showcased customer cases at POSCO and Musinsa.