| Mobile Web

Can AI deliver a public service UX revolution in South Korea?

South Korea’s public digital services are rated among the world’s best, but their usability has drawn criticism compared with private-sector services. The government is pushing a public-sector AX strategy under the National AI Strategy Committee to improve services for the public. The Interior Ministry plans an AI-based integrated civil-complaint platform and is building AI Government24 and other AI service projects. Officials say cross-ministry cooperation will be decisive for success.