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Telecommunications & Media

LG U+ SIM updates, replacements top 1.9 million amid IMSI security concerns

LG U+ has carried out more than 1.9 million SIM updates and free replacements in a month as part of steps to ease concerns over International Mobile Subscriber Identity (IMSI) security. The company logged 722,470 SIM updates and 1,211,741 SIM replacements from April 13 through the previous day, for a total of 1,934,211 cases. The cumulative processing rate is 11.4 percent of subscribers.

Telecommunications & Media

LG Uplus unveils \'Simply. U+\' brand campaign

LG Uplus on Saturday released video content showing how it incorporates customer ideas submitted through its participatory service, Simply Lab, into services to reshape telecom user experience. Simply Lab lets customers send complaints or improvement ideas directly to the company and shares the review process through to service features. LG Uplus added the service to its U+one app in November and has received about 10,000 ideas.

Telecommunications & Media

LG Uplus SIM updates and free replacements total more than 1 million

LG Uplus said on Wednesday that cumulative SIM updates and free replacements for all customers have exceeded 1 million. From April 13 to 22, it completed 427,385 SIM updates and 581,094 SIM replacements, for a total of 1,008,479 cases, with a cumulative replacement rate of 5.9 percent. The company has provided online guidance, reservation-based operations and on-site support, and is expanding visiting services and support for island areas.