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Software industry sees dispute risk as outcome-based pricing spreads

Enterprise software companies are accelerating pricing overhauls as they sell AI-based services. Outcome-based pricing, which charges based on usage or only when AI completes tasks successfully, is spreading in place of per-user flat fees. The Information reported Salesforce is offering customers multiple payment options, including customised contracts tied to revenue gains or cost reductions. OpenAI and AI customer service startups are also testing similar models. Users may face complex debates over what drives results, raising dispute risks.