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AI & Enterprise

Hana Bank tops KSQI customer touchpoints for 11th straight year

Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.

Finance

Shinhan Bank ties up with Government Officials Pension Service to expand AI, digital finance training for retired civil servants

Shinhan Bank will expand AI and digital finance education and financial fraud prevention training for retired civil servants through cooperation with the Government Officials Pension Service. The bank said it signed a business agreement in Seoul on July 16 to strengthen AI and digital financial capabilities and protect financial consumers. The two organisations will jointly run tailored programmes on fraud prevention, AI use, digital finance and asset management, and pursue joint campaigns.

People & Events

Woori Bank to expand financial education for youth and vulnerable groups with SBA

Woori Bank will expand financial education for young people and financially vulnerable groups through a partnership with the Seoul Business Agency. The bank said it signed a financial education agreement with the agency on July 13. Woori Bank will join the Seoul Young Tech programme as a financial education partner. The two sides will jointly plan economic and financial education programmes and run online and offline channels, using specialised instructors and education infrastructure.