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AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

AI & Enterprise

AI-era security requires firms to rewrite software code so agents can patch, Jassy says

Amazon CEO Andy Jassy said companies should rewrite almost all software code so agents can handle it, because AI models can find far more vulnerabilities than humans. He said current processes, in which people classify flaws and create patches, cannot keep pace with the speed of AI discovery due to complex system dependencies. Jassy said patch deployment must be completed within minutes and warned firms without agent-updatable applications will struggle.

Telecommunications & Media

Sub-1,000-won-a-month budget mobile plans: what you pay after discounts end

Ultra-low-cost budget mobile plans priced below 1,000 won a month are emerging, helping households cut telecom bills, the industry says. Many offers are promotional and switch to standard rates after 6 to 24 months, pushing monthly fees into the tens of thousands of won. Some plans jump from 10 won to 18,700 won, while others rise to 36,300 won or 40,000 to 50,000 won.