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People & Appointments

Shinhan Bank tops KS-SQI bank sector for 13th straight year

Shinhan Bank was selected as the No. 1 bank in the 2026 Korea Service Quality Index, marking its 13th consecutive year at the top. The index is a service quality evaluation indicator jointly developed by the Korean Standards Association and Seoul National University’s Management Research Institute and is published annually based on surveys of service quality and customer satisfaction. The bank was highly rated for customer-focused checks and improvements, and for strengthening preventive systems and fraud prevention efforts.

Games & Commerce

FSS to limit flexible savings account openings to three per quarter

South Korea\'s Financial Supervisory Service will tighten procedures for opening and closing flexible savings accounts to prevent online goods-trade fraud that exploits such accounts. The regulator will limit openings at each financial company to a maximum of three per person per quarter, including accounts closed early, while allowing additional openings only through branch visits. Early closures within three business days will also require a branch visit. Some low-risk products will be exempt.

Fintech

Financial Security Institute, three internet banks to develop joint AI model to detect voice phishing

South Korea\'s Financial Security Institute and three internet-only banks - KakaoBank, Toss Bank and K Bank - have developed a federated-learning-based joint AI model to detect voice phishing and will apply it in operations. The institute said the model shares and merges only AI weights, not raw data, combining the banks\' experience with its algorithms. It said detection precision improved by up to 205 percent versus individual models.