Bithumb announced a full compensation plan for affected customers and a plan to set up a 100 billion won investor protection fund in connection with a mistaken bitcoin (BTC) deposit incident.

Bithumb on Friday released a third apology statement with detailed compensation and measures to prevent a recurrence.

It said customers who sold bitcoin at low prices during the incident window (Feb. 6, 7:30 p.m. to 7:45 p.m.) due to a sharp price drop will receive the full difference in their selling price plus an additional 10 percent in compensation. The payout will be made automatically within a week after data verification.

Compensation will also be paid to all customers who were logged in at the time of the incident.

Bithumb plans to make a lump-sum payment of 20,000 won per person to all customers using the service during the incident window.

It will also run a free event cutting trading fees to 0 percent for all listings for 7 days as a sign of thanks to all customers who experienced inconvenience in the incident.

It also 마련했다 strong measures to prevent a recurrence.

Bithumb said it will separately set up and run a 100 billion won "customer protection fund" to allow immediate relief of customer assets in the event of any incident.

On the system side, it promised to upgrade its asset verification system, supplement its multi-payment system, and run its AI abnormal transaction detection system (Safe Guard) around the clock.

It also plans to conduct an external audit of its entire system through a global security specialist agency and to disclose the results transparently.

Bithumb said that as of 4 p.m. on Friday, expected customer losses are estimated at around 1 billion won. It stressed it will take responsibility and compensate for any additional losses that may arise.

Bithumb is currently undergoing inspections by related authorities, including the Financial Supervisory Service, in connection with the incident.

Bithumb said it deeply feels responsible for failing to uphold stability and integrity, which it called the top value of a virtual asset exchange. It added it will cooperate faithfully with ongoing regulatory inspections.