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AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

Crypto

Unfilled \'1XRP=1BTC\' order renews focus on early XRPL anecdote

An early XRP Ledger anecdote has resurfaced around a sell order offering 1 XRP for 1 bitcoin that was placed on XRPL’s built-in decentralised exchange on Jan. 1, 2014, and never filled. Evernorth reintroduced the story on X, linking it to a wallet named FuzzyBear. The order remains on-chain and later inspired community projects and the meme token FUZZ, the report said.

Crypto

Crypto influencer says XRP could reach $2 after breaking $1.55 resistance

XRP must first break a $1.52 to $1.55 resistance zone that has capped gains for months before it can reach $2, an analysis said. Crypto influencer Ash Crypto said $2 would be easy if XRP moves above that range. XRP has recently traded between $1.27 and $1.32, and reaching $2 from $1.27 would require about a 57 percent rise. Analyst CasiTrades cited $1.65 as a key resistance.