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Telecommunications & Media

LG Uplus tops NCSI in mobile service and IPTV categories

LG Uplus ranked No. 1 in South Korea\'s 2026 National Customer Satisfaction Index survey, taking the top spot in mobile service for the first time and finishing first in IPTV for a fifth consecutive year. The company said it improved convenience and stability through quality innovation and built a companywide system to address customer pain points. It has collected and analysed service data using AI and upgraded processes and systems.

AI & Enterprise

Korea\'s top three telecoms bet future on AI as focus shifts from networks

South Korea\'s telecommunications industry is rapidly shifting its centre of gravity to artificial intelligence, with SK Telecom, KT and LG Uplus all declaring a transformation into AI companies. SK Telecom is pushing a full-stack AI strategy spanning infrastructure, models and services, while KT is accelerating a B2B-focused push to become an \"AX\" platform company. LG Uplus is positioning itself as an AI software company through its ixi-O agent, stressing safety and security. Industry officials say the next test is profitability.

Telecommunications & Media

KT launches Park Yun-young leadership, pledges slimmer organization and AI B2B push

KT has named longtime insider Park Yun-young as CEO, approving his appointment at a shareholder meeting. The company is moving quickly on executive reshuffles and organisational streamlining, including a broader regional structure and simplified reporting lines. KT also plans to bolster AI-based B2B business through a new AX division and integrate its media unit into the customer division. It is also focusing on recovery from last year’s unauthorised micropayment incident.