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AI & Enterprise

Bespin Global builds generative AI customer service assistant for AIA Life on private cloud

Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.

AI & Enterprise

4Space Lab to work with Bespin Global to expand Google Cloud-based AI operations infrastructure for franchises

4Space Lab said on Sunday it will work with global cloud managed services firm Bespin Global to supply AI operations infrastructure based on the Google Cloud ecosystem, tailored for franchises. The company plans to expand deployment of its built AI operations system, Pure Enterprise, for franchise headquarters, while Bespin supports smooth integration with the Google ecosystem. 4Space Lab recently signed a contract with franchise brand Yamsaem Gimbap as Pure Enterprise’s first adoption case.

AI & Enterprise

Bespin Global publishes AI technology guide, says operations matter more than adoption

Bespin Global, a provider of AI services and solutions, said it is stepping up its AI operations strategy for companies that have moved beyond adoption and into operations, based on its in-house AI orchestration solution HelpNow AI Foundry. The company published its “AI Technology Guide for Immediate Use, Q2 2026,” produced from its official newsletter Bespick. It outlined key tasks across four areas including IT operations strategy, AI agents, physical AI and sovereign AI.