Jae-heon Jung (정재헌), CEO of SK Telecom, reiterated plans to restore customer trust and improve services. He said the company ranked No. 1 in three major domestic customer satisfaction surveys for mobile services this year, and called the results meaningful after last year’s erosion of trust. Jung said SKT expanded field-based customer contact, strengthened AI-based security and spam blocking, revamped roaming and T membership, simplified rate plans, and broadened mechanisms to reflect customer input.

South Korea\'s telecommunications industry has pushed back against discussions on extending no-fault compensation for voice phishing losses to telecom carriers. The Korea Telecommunications Operators Association said carriers do not manage financial transactions and are restricted from arbitrarily listening to or checking call and text content. It said telecom networks are a channel for information, while transfers and withdrawals occur within the financial system. It cited overseas examples and said carriers will keep strengthening prevention efforts with the government and finance sector.