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Industry

Samsung Electronics Service ranks No. 1 in national customer satisfaction for after-sales service for third straight year

Samsung Electronics Service has been named No. 1 in the electronics after-sales service category of the National Customer Satisfaction survey hosted by the Korea Productivity Center, it said on Sunday. The result extends its top ranking for a third consecutive year since the category was launched in 2024. The company has also ranked first in other service quality assessments this year, and is focusing on boosting engineers’ capabilities and using an AI-based diagnostic programme, HASS.

Industry

Samsung Electronics Service wins national service award for home appliance after-sales for second straight year

Samsung Electronics Service received the industry’s top evaluation for home appliance after-sales service for a second consecutive year. The Industrial Policy Research Institute said on Tuesday it selected the company as the winner in the home appliance AS category of the 2026 National Service Awards. The company earned high scores for service value and customer satisfaction, and was also praised for introducing differentiated services in line with changing customer demand.

Industry

Samsung Electronics Service expands Baro Service to Busan, South Jeolla and North Gyeongsang

Samsung Electronics Service said it has expanded its in-store \"Baro Service\" counters to seven locations by adding three hubs in Busan, South Jeolla and North Gyeongsang from May 18. The company launched a pilot at four sites in Seoul and Gyeonggi in October last year. It said average daily users in January to April rose more than 30 percent from October to December. The service offers device checks, repairs and consultations at Samsung Stores.