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Telecommunications & Media

LGU+ wins Asian customer experience innovation award for Phone Replacement Pass

LGU+ said on Thursday its device care product Phone Replacement Pass won the customer experience innovation award in the telecommunications category at the Asian Innovation Excellence Awards 2026. The program aims to reduce repair costs and procedures when smartphones are damaged or break down and offers device replacement benefits to eligible customers. It expands the company’s My Way Phone Replacement service and can be used with manufacturer support programs such as AppleCare and Samsung Care.

Industry

Samsung Electronics starts domestic One UI 9 update, adds personalised AI and stronger security

Samsung Electronics will begin rolling out its One UI 9 update in South Korea from Sept. 16 for the Galaxy S26 series and expand it sequentially to global markets and supported devices. The software adds features including My FanCam for automatic subject tracking in videos and a new Warranty and Care menu. It also enhances personalisation, improves Galaxy AI tools such as Interpreter and Creative Studio, and expands security and anti-scam functions.

Telecommunications & Media

Slow smartphone: repair or replace? If the repair costs this much, replacement may be better

A guideline suggests it can be more rational to repair a broken smartphone and keep using it rather than automatically replacing it. The key measure is repair cost as a share of the device’s current value. If repairs cost 30 percent or less of market value and the user plans to keep the phone for at least another year, repair may be worthwhile. Longer software support also supports repair, while severe performance slowdown or extensive damage can favor replacement.