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Telecommunications & Media

KT M Mobile named top budget carrier for call centre quality for eighth straight year

KT M Mobile said on Thursday it was named an outstanding company in the budget mobile carrier category for an eighth straight year in the 2026 Call Center Quality Index survey hosted by the Korean Standards Association. The company said it received high marks for customer service and counselling operations using generative AI. It said it introduced an AI-based plan recommendation service and expanded AI use across sign-up, activation and counselling.

Telecommunications & Media

KT M Mobile runs prize event for existing customers with Galaxy Z8 giveaways

KT M Mobile is running a prize event for existing customers, offering Samsung Electronics’ Galaxy Z Fold8 and Galaxy Z Flip8, along with Naver Pay vouchers. The company said the “Big Event” will run through Sept. 30 for customers currently using its service lines. A total of 502 winners will be selected, including 500 who will receive 10,000-won Naver Pay vouchers. Winners will be announced in early November.

Telecommunications & Media

KT M Mobile simplifies budget carrier sign-ups with Smart Forms

KT M Mobile will introduce a tablet-based electronic sign-up form system called Smart Forms, it said on Tuesday. The company will apply the system at mobile telecommunications offline retail stores nationwide to improve sign-up convenience and strengthen personal data protection. Smart Forms converts paper applications into electronic documents and auto-fills key fields after scanning IDs and SIM or eSIM information, reducing processing times.