KT M Mobile said on Wednesday it has expanded and reorganised the fraud-prevention task force launched in December 2024 into a "Customer Reassurance TF" and will fully strengthen user protection activities.

The fraud-prevention task force previously carried out constant monitoring and preventive measures in a systematic way for subscriber lines linked to fraudulent use. As a result, monthly average customer voice (VOC) related to fraudulent use in 2025 fell by about 30 percent from the previous year, delivering tangible results.

The newly launched Customer Reassurance TF will expand its scope of work based on those results. It plans to advance efforts to reduce fraud-related VOC by checking and improving potential risk factors in advance, raising the level of customer damage prevention. It will also review recurring customer inconveniences during activation and use. It will analyse customer inquiries, classify them by type, and improve the causes of repeated issues to resolve inconvenience-related inquiries in advance.

Koo Kang-bon (구강본), CEO of KT M Mobile, said, "Customer protection activities are a key task that must be continuously advanced." He said, "We will continue innovative efforts to strengthen customer trust and lead a telecommunications environment that anyone can use with peace of mind."