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AI & Enterprise

Greeting launches MCP integration to link recruitment data with AI

Greeting, a recruitment management solution operated by Doodlin, said on Monday it has launched an MCP integration feature that lets clients link their recruitment data to AI tools and run hiring tasks. Using MCP (Model Context Protocol), customers can connect all recruitment data with minimal setup and manage hiring through natural-language conversations. Recruiters can pull data into tools such as ChatGPT, Claude and Gemini to handle statistics like applicant counts and pass rates.

Finance

Shinhan Bank named top call center for 23rd straight year

Shinhan Bank has been named a top call center for the 23rd consecutive year in a service quality assessment hosted by Korea Management Association Consulting (KMAC). In the 2026 Korean Service Quality Index call center survey, the bank also received recognition as a leader in non-face-to-face channels in the voice bot category. The KSQI survey covered 346 companies across 50 industries. Shinhan said it is expanding AI-based digital counseling and multilingual services.

Telecommunications & Media

SKT customer service center named excellent call center for 14th straight year

SK Telecom was named an \"excellent call center\" for the 14th consecutive year in the 2026 call center category of the Korea Service Quality Index run by Korea Management Association Consulting. The company said it has steadily upgraded consultation quality through artificial intelligence innovation since 2012. The index assesses professionalism, accuracy and problem-solving in customer response. SKT cited higher scores in consultation attitude, greetings and closing, and task handling.