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AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

AI & Enterprise

National AI Strategy Committee discusses AX social dialogue with European policymakers and labour leaders

South Korea\'s National AI Strategy Committee discussed employment, social inequality and democratic accountability stemming from AI transition, or AX, with European policy and labour figures. The committee said it met a high-level European delegation from the Friedrich Ebert Foundation\'s 2026 Future of Work Lab to discuss AI policy and the direction of social dialogue between Korea and Europe. It said both sides agreed national AI strategies should also consider jobs, social security and public trust.

AI & Enterprise

HP Korea partners with Upstage to combine HP workstations with AI agents

HP Korea said on Wednesday it signed a strategic memorandum of understanding with South Korean AI company Upstage on AI agents. The two companies plan to help firms of various sizes build more stable AI work environments based on HP workstations and customised enterprise AI agents. They will jointly 추진 an AI agent package allowing customers to experience and validate Upstage’s generative AI solutions on HP high-performance AI workstations without initial adoption costs or operational burdens.