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AI & Enterprise

CONCERT publishes Forecast 2026 report on corporate information security issues

The Korean Incident Response Team Conference, CONCERT, said on Feb. 4 it published “CONCERT FORECAST 2026,” a report analysing the concerns and annual business plans of security managers at domestic companies. This year’s report focuses on redefining the role of security and the scope of responsibility. It is structured into four sections and includes new multiple-choice items and expanded in-depth interviews. The report is available for free download, and a seminar is planned for March 20.

AI & Enterprise

Dell Technologies appoints Rich McLaughlin as new APJC president

Dell Technologies said on Tuesday it has appointed Rich McLaughlin as president for its Asia Pacific and Japan, China region. He replaces Peter Marrs, who is expected to take on a new leadership role in North America. McLaughlin will lead business strategy and sales across Australia and New Zealand, China, India, Japan, South Korea, Singapore, Southeast Asia and Emerging Markets, and will report to global sales head Pete Trizzino.

AI & Enterprise

Kyobo DTS, Spectra to cooperate on AI customer service solution to replace call centre ARS

Kyobo DTS said on Tuesday it signed an MOU with Spectra, an online-channel customer service platform specialist, to cooperate on developing an AI customer service solution and related business. The solution is designed to go beyond fixed-response chatbots by identifying customer intent and searching product information and existing Q&A data in real time. It is being developed to replace call centre ARS by combining speech recognition and generative AI for 24-hour service. The cloud-based SaaS service is to be listed on AWS Marketplace.