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Industry

Korea Post strengthens cooperation with major countries to revive EMS volumes

Korea’s Postal Service said it will strengthen cooperation with postal operators in major countries to help restore international express mail (EMS) volumes and improve service quality. It said the head of the Postal Service attended the 2026 Kahala Posts Group CEO meeting in Hangzhou, China, and discussed steps to improve EMS quality and revitalise services. It said EMS dispatch volumes among member countries fell 10.1 percent in 2025 from 2024.

AI & Enterprise

Hana Bank tops KSQI customer touchpoints for 11th straight year

Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.

AI & Enterprise

All Koreans to use \'AI for All\', but will performance be judged by user numbers?

As South Korea moves to roll out its \'AI for All\' project to provide AI services to the entire population, concerns are growing that standards for verifying performance are unclear. The evaluation framework relies on metrics proposed by bidders, including targets for user numbers and token use. The ministry plans to pick a company or consortium by September and start a beta by late September, with a nationwide chatbot launch due in December.