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Telecommunications & Media

LG Uplus tops NCSI in mobile service and IPTV categories

LG Uplus ranked No. 1 in South Korea\'s 2026 National Customer Satisfaction Index survey, taking the top spot in mobile service for the first time and finishing first in IPTV for a fifth consecutive year. The company said it improved convenience and stability through quality innovation and built a companywide system to address customer pain points. It has collected and analysed service data using AI and upgraded processes and systems.

Telecommunications & Media

Korean carriers\' own OTT era ends as IPTV-led reshuffle accelerates

LG Uplus is moving toward shutting down its U+Mobiletv service, effectively ending the era of homegrown OTT services by South Korea’s three mobile carriers. The industry is shifting away from standalone OTT platforms and toward IPTV-led strategies that link existing IPTV subscriber bases with mobile services. SK Telecom and KT have already wound down their own OTT services, while carriers focus on companion apps, integration features and content investment to strengthen competitiveness.