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Agentic AI era offers chance to reinvent systems of record like ERP and CRM

Microsoft CEO Satya Nadella said AI is changing work so software adapts to how people work, rather than the other way around. He said workers still waste time switching between apps and re-entering steps, but AI is starting to alter that pattern, first in software development. Nadella said more agents do not reduce the importance of systems of record such as CRM and ERP, and he outlined Microsoft’s Copilot and headless approach.