KT is expanding a companywide work innovation system that applies AI across its operations, extending its AID-X framework beyond software development to planning, UI and UX design, quality assurance and operations. At an AID-X demo day in Seongnam, it shared implementation steps, results and trial-and-error. KT also unveiled examples including humanoid physical AI, AI-based service testing across devices and a natural-language AI case that optimised shuttle bus routes.

Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.