Ubase Group said on Tuesday it is moving to commercialise its AI Agent service that directly performs customer counselling tasks. The company said the service includes a conversational AI agent that analyses customer intent and context, and an execution agent that handles requests such as automatic transfers, instant payments, delivery tracking and card loss reports. It uses retrieval-augmented generation to draw on product, event and FAQ information and can provide personalised responses and recommendations.

As agentic AI spreads, AI computing is expanding beyond the cloud to PCs on employees’ desks, a Dell Technologies Korea executive said. He outlined three AI infrastructure trends: workloads extending to on-premise data centres, AI PCs and workstations; AI PCs becoming central in AI-native organisations; and widening attack surfaces as AI moves to endpoints, increasing the importance of data management and security. He also highlighted token costs and the need for hybrid AI deployment.