Enterprise software companies are accelerating pricing overhauls as they sell AI-based services. Outcome-based pricing, which charges based on usage or only when AI completes tasks successfully, is spreading in place of per-user flat fees. The Information reported Salesforce is offering customers multiple payment options, including customised contracts tied to revenue gains or cost reductions. OpenAI and AI customer service startups are also testing similar models. Users may face complex debates over what drives results, raising dispute risks.

Salesforce has launched headless Data 360 for MCP to allow AI agents to use customer data directly. The service is designed to provide agents with relevant, controlled customer context and to handle building, transforming and mapping data, creating segments and activating them. Data 360 offers more than 200 existing APIs as programmable endpoints, letting agents call Salesforce data and functions without a user interface while teams continue work in existing tools.