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AI & Enterprise

AX success depends on defining tasks; KPIs should focus on revenue and ROI, not adoption

Corporate AI transformation success depends on defining the problems to solve rather than simply adopting AI, UnboundLabDev CEO Cho Yong-min said at Salesforce Korea\'s Agentforce Digital Summit 2026 in Seoul. He said companies should translate goals into performance indicators such as revenue and return on investment and design tasks to improve top business outcomes. Panelists cited cases where generic AI tools saw low usage and projects stalled at proof-of-concept without clear strategy.

AI & Enterprise

Neocloud market shifts as SoftBank and Meta enter

The neocloud market for AI-focused cloud computing is shifting as major players enter. SoftBank Group and its telecom unit SoftBank plan to start a neocloud business next fiscal year, renting AI computing resources to U.S. companies. Meta is also stepping up plans to use its data centres for cloud services. Nvidia is expanding support for smaller cloud firms that lease its GPUs. Big cloud companies are also building forward deployed engineer teams for enterprise AI.

AI & Enterprise

Salesforce unveils Agentforce Help Agent with performance-based pricing

Salesforce on Wednesday unveiled Agentforce Help Agent, a tool designed to reduce the burden of building and operating AI agents for customer service. Built on the Agentforce 360 Platform, it uses a company’s customer response policies and business information to handle inquiries and support case management. Salesforce also highlighted a pay-per-resolution model, charging only when an AI agent resolves an issue end-to-end, and introduced the Agentforce Customer Service Portal.