[DigitalToday reporter Chi-gyu Hwang] Salesforce has rolled out a customer service AI agent called "Help Agent" and introduced a new pricing system that charges only when an issue is actually resolved.

SiliconANGLE reported on June 25 that Help Agent is based on Salesforce's Agentforce platform and is designed to let companies quickly build AI agents and deploy them across web, text and voice channels.

Help Agent can connect company knowledge information, work functions and communication channels within minutes. Companies can build agents for customer response and internal support through a low-code builder. Non-experts can also pull in and configure the necessary knowledge through drag-and-drop or by entering a web address. The setup process allows testing in a review screen.

Once built, the same agent can be used on phone, chat and the web. For phone response, it can open its own phone number without complex orchestration or system integration. It supports responses to customer inquiries and case management as default functions. Order management, appointment scheduling and account management can be connected through Agentforce Builder settings or code-based customisation.

Salesforce also revamped its customer service portal. Help Agent and the customer service portal are scheduled for official release in July.

Fees are charged only when the agent autonomously resolves an issue from start to finish. The per-case fee is $2. Companies can calculate costs based on resolution results without separately counting how many function calls were made during the response process or how many minutes were spent on voice response.