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Telecommunications & Media

SKT customer service center named excellent call center for 14th straight year

SK Telecom was named an \"excellent call center\" for the 14th consecutive year in the 2026 call center category of the Korea Service Quality Index run by Korea Management Association Consulting. The company said it has steadily upgraded consultation quality through artificial intelligence innovation since 2012. The index assesses professionalism, accuracy and problem-solving in customer response. SKT cited higher scores in consultation attitude, greetings and closing, and task handling.

AI & Enterprise

KT renews CSAP certification for AICC solution to step up public sector push

KT said on Wednesday it has renewed Cloud Service Security Certification (CSAP) for its cloud-based subscription AI contact centre (AICC) solution, A’cen. The company plans to support stable AI counselling services in the public sector through 2031. CSAP is a cloud security certification programme overseen by the Korea Internet & Security Agency that evaluates whether security requirements are met for safe use by government and public institutions.

Telecommunications & Media

Korea\'s three mobile carriers post mixed Q1 results, bet on AI growth after hacking fallout

South Korea\'s three mobile carriers reported mixed first-quarter results. LG Uplus improved performance on balanced growth across businesses, including AI data centres. SK Telecom showed a clearer recovery from the previous quarter, citing improved AI profitability and a rebound in its wireless business after a SIM hacking incident. KT\'s profitability weakened despite expanding AX, as a one-off property-sale base effect and customer compensation costs weighed.