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Telecommunications & Media

LG Uplus aims to use AI to eliminate call wait times by 2030 in AICC push

LG Uplus is seeking to build an AI-native contact center by 2030 with the goal of eliminating customer wait times. At its customer centers, AI provides real-time product information, policy guidance and answer prompts to agents, cutting average consultation time by 16 percent versus 2024 and reducing average agent-connection wait time from 47 seconds to 5 seconds. The company plans to validate technology internally before selling its insourcing AICC as a B2B solution.

Telecommunications & Media

KT publishes \'AX Insights Report\' analyzing challenges in finance, public sectors

KT has published two editions of its \'KT AX Insights Report\' analyzing the status and key challenges of AI transformation in the finance and public sectors. The reports are based on a July survey of 400 employees from financial companies and public institutions. They cover implementation progress, major tasks and response strategies tied to institutional changes such as easing network separation rules and revising AI guidelines, and include examples of applied use cases.

AI & Enterprise

AIMatics partners with Insungdata to launch AI chatbot for quick-service call centers

AIMatics, a company specialising in AI video recognition, said on Tuesday it has partnered with quick-service platform Insungdata to launch an AI chatbot dedicated to quick-service call centres. The company said the commercialised chatbot is its first application of an in-house, industry-specific small language model to a B2B setting. Embedded into Insungdata’s call platform, it automates order intake, delivery tracking and general inquiries.