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AI & Enterprise

How should managers respond to the spread of AI agents? Treat them as part of workflows, not team members

As AI agents spread in workplaces, some say the burden on managers is growing. ServiceNow’s chief people and AI enablement officer Jackie Canney said managers should view agents as part of a new workflow rather than as team members. ServiceNow updated its AI Control Tower to add agent behavior monitoring and ROI tracking. It also introduced an AI specialist to run workflows end to end across IT, CRM, and security and risk.

AI & Enterprise

Big Tech stirs on personal AI agents as SaaS-pocalypse wavers

Competition over AI agents is intensifying across the tech industry, with big tech accelerating work on personal AI assistants and platforms to manage enterprise agents. Microsoft has launched Agent 365, while ServiceNow and AWS expanded a partnership on agent governance and development tools. Shares of enterprise software firms have recently recovered amid talk of companies breaking through the “SaaS-pocalypse” narrative. The article also rounds up moves by OpenAI, Anthropic and others.

AI & Enterprise

ServiceNow, AWS step up links between AI Control Tower and AgentCore, support multi-agent integration

ServiceNow and Amazon Web Services expanded their partnership to include integrated AI agent governance and native development tools. ServiceNow said its AWS Marketplace revenue has topped $1 billion. The companies announced the plan at ServiceNow’s annual Knowledge 2026 event. The collaboration includes joint handling of workflows in security, IT operations and telecommunications, broader multi-agent integration under one architecture, native integration of the ServiceNow SDK with AWS Kiro, and headless support in cooperation with Anthropic.