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AI & Enterprise

SKT upgrades A. AI agent to handle call centre holds, manage SMS schedules

SK Telecom added new functions to its A. AI service, including support for waiting to connect to customer service lines and organising reservation and coupon information in text messages. The update includes Agent Call, which shows congestion levels and provides real-time captions, and allows users to hand over waiting to the AI. SKT also expanded AI Messages to summarise texts and extract schedules, locations and coupon details, with calendar integration.

AI & Enterprise

SKT expands A. \'Subscription Calendar\' service with Hana Securities, CU cooperation

SK Telecom said on Wednesday it will expand its \'Subscription Calendar\' service in its AI service A. app, which automatically manages discount and benefit schedules for brands users follow. The service adds related events to a user\'s personal calendar and sends alerts, and about 1.6 million people use it through notifications such as T Membership\'s \'T Day\' benefits. SKT will work with Hana Securities and CU and pursue cooperation with LG Electronics\' official online store and Olive Young.

AI & Enterprise

AWS first-quarter revenue up 28 percent, fastest growth in over three years

Amazon posted first-quarter revenue of $181.5 billion, up 17 percent from a year earlier, and net profit of $30.3 billion, up 77 percent, topping market expectations, the Wall Street Journal reported. AWS revenue rose 28 percent to $37.59 billion, making up about 21 percent of total revenue. Amazon forecast second-quarter revenue of $194 billion to $199 billion and operating profit of $20 billion to $24 billion.