Ubase Group said on Tuesday it is moving to commercialise its AI Agent service that directly performs customer counselling tasks. The company said the service includes a conversational AI agent that analyses customer intent and context, and an execution agent that handles requests such as automatic transfers, instant payments, delivery tracking and card loss reports. It uses retrieval-augmented generation to draw on product, event and FAQ information and can provide personalised responses and recommendations.

Comtrue Technology said on Tuesday it updated its generative AI security solution, Sphinx AI, to add an image confidential information similarity analysis function. The company said Sphinx AI is an AI DLP security solution that detects personal, sensitive and confidential information in prompts and attached files entered into generative AI and prevents external leakage. It said the new feature expands detection to confidential information in images and can block uploads if similarity exceeds a set standard.