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Search results for National Customer Satisfaction

Telecommunications & Media

SKT regains top spot in KCSI mobile satisfaction survey, completes grand slam

SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.

Industry

Samsung Electronics Service ranks No. 1 in national customer satisfaction for after-sales service for third straight year

Samsung Electronics Service has been named No. 1 in the electronics after-sales service category of the National Customer Satisfaction survey hosted by the Korea Productivity Center, it said on Sunday. The result extends its top ranking for a third consecutive year since the category was launched in 2024. The company has also ranked first in other service quality assessments this year, and is focusing on boosting engineers’ capabilities and using an AI-based diagnostic programme, HASS.

Telecommunications & Media

LG Uplus publishes 2025 sustainability report, discloses key ESG results

LG Uplus said on Tuesday it published its 2025 sustainability report disclosing environmental, social and governance results. The company reorganised four key ESG issues based on Korea Sustainability Standards Board criteria and added new pages on digital inclusion. It reported achievements in climate response and energy transition, including an A leadership rating from CDP and approval of its carbon neutrality target by SBTi. It also highlighted customer satisfaction, user protection, governance changes and AI-based service improvements.