[DigitalToday reporter Jin-ho Lee] LG Uplus said on Tuesday it published its 2025 sustainability report containing its environmental, social and governance (ESG) management results.

The report reorganised four key ESG issues selected through a materiality assessment in line with governance, strategy, risk management, metrics and targets criteria presented by the Korea Sustainability Standards Board (KSSB).

The four key issues are strengthening information security and personal data protection; strengthening telecommunications service stability and network quality; reducing energy use and expanding the shift to renewable energy; and enhancing customer satisfaction and social value through AI technology innovation.

LG Uplus also newly structured pages related to digital inclusion. It classified the needs of digitally marginalised groups into three areas - accessibility, capabilities and protection - and disclosed performance results for activities in each area.

In the environment area, it included results on climate response and energy transition. LG Uplus earned a leadership A rating in the Carbon Disclosure Project (CDP) assessment and was included in the Carbon Management Honors Club. It received approval of its carbon neutrality goal from the Science Based Targets initiative (SBTi).

In the social area, it presented results on customer satisfaction, user protection and information protection. LG Uplus ranked first in the mobile phone service category of the 2025 National Customer Satisfaction Index (NCSI). It received a "very excellent" grade in the Korea Communications Commission's assessment of user protection work. It is also maintaining four types of ISO certifications, an international standard related to information protection.

In the governance area, it strengthened independence and diversity by appointing an outside director as board chair and expanding the share of women on the board. The report also included measures to improve profitability and enhance mid- to long-term corporate value through the advancement of an AI-based business structure.

LG Uplus is introducing an AI-based consultation system to standardise consultation quality and strengthen tailored responses by customer inquiry type. Its customer journey net promoter score (j-NPS), which indicates satisfaction across the overall customer journey, rose to 31 in 2025 from 22 in 2023.

Kyung-joong Park (박경중), managing director in charge of external cooperation at LG Uplus, said, "We will increase the reliability and transparency of ESG disclosures and raise corporate value and stakeholders' trust together through sustainable management activities."