AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

AI & Enterprise

Jensen Huang says neocloud demand surging but lack of capital hampers growth

Nvidia CEO Jensen Huang (젠슨 황) said demand for neoclouds, AI-focused cloud providers, is surging but companies lack the working capital to expand fast enough. He said the need for capital is far greater than its availability, which is slowing market growth for now. Huang also cited power as a key bottleneck, especially in Europe with high electricity costs, and said building local infrastructure is the starting point for expanding the AI ecosystem.