LG Uplus said on Monday it will showcase an AI contact centre (AICC) solution at AXIS 2026 in Seoul that links the entire customer service operation with AI. The company will introduce core technologies including an AI orchestration engine that analyses customer utterances and context and connects suitable AI agents, knowledge and functions. It will also demonstrate an agentic AI consulting bot, automated agent development and validation, real-time advisor tools, and post-call quality and voice-of-customer analysis.

Kmong signed a memorandum of understanding with KMA Korea Management Association to build an \"execution-focused AX training model\" aimed at helping companies design and implement AI agents, the company said on July 13. Kmong will extend its AI solutions, infrastructure and expert network into corporate training and jointly develop and operate AX programmes with KMA. The two will cooperate on workshops, joint projects and consulting tied to AI use and AX execution.