Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.

LG Uplus said on Monday it will showcase an AI contact centre (AICC) solution at AXIS 2026 in Seoul that links the entire customer service operation with AI. The company will introduce core technologies including an AI orchestration engine that analyses customer utterances and context and connects suitable AI agents, knowledge and functions. It will also demonstrate an agentic AI consulting bot, automated agent development and validation, real-time advisor tools, and post-call quality and voice-of-customer analysis.