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AI & Enterprise

Managing AI agents can be as irksome as managing people as workers cite monitoring fatigue

Companies are deploying AI agents at work, but employees say the tools often demand ongoing monitoring, retraining and result reviews, increasing management burdens. A product chief at a British social impact investment platform said a customer support agent drifted beyond its remit and fueled complaints. A Boston Consulting Group report put AI-agent integration at 30 percent, up from 13 percent. BCG described “AI brain fry” from excessive oversight, while others cited compliance, accountability and performance degradation risks.

AI & Enterprise

FSS to step up preventive consumer protection, use AI to handle complaints and disputes

South Korea\'s Financial Supervisory Service said rising complaints and disputes and short-term performance-driven sales practices remain key consumer-protection challenges. It plans to strengthen oversight focused on prevention rather than post-incident relief, including launching an AI-based integrated portal for handling complaints and disputes in January 2027. The FSS also cited progress in institutional improvements, dispute mediation, financial crime 대응 using AI, and new monitoring systems for digital finance and virtual assets.

AI & Enterprise

AI upends consulting revenue model as outcome-based fees gain ground

Generative AI is changing how consultants work and putting long-standing billing systems under pressure, with clients increasingly demanding lower costs as working hours fall. As a result, outcome-based pricing is drawing attention as an alternative to hourly billing and fixed fees. Under this model, clients pay a base fee and tie the remaining compensation to agreed targets such as cost savings and profit improvements, though the approach carries risks.