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User protection assessment for telecoms and platforms to focus on actual harm

South Korea\'s Korea Communications Commission will assess how telecommunications companies and online platforms protect users, tightening evaluation standards for operators that cause real harm. The panel expanded deductions linked to administrative penalties such as fines and corrective orders and raised deductions tied to recent social issues involving user damage. It will also add open-ended questions to a user satisfaction survey to reflect users\' views on harm and recovery and increase related scoring.