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AI & Enterprise

ServiceNow shares fall despite forecast-beating quarterly results

ServiceNow beat Wall Street estimates in its fourth-quarter results, but its shares fell 5 percent, CNBC reported on Tuesday. CNBC said the company’s push to expand investment in AI and security drew mixed reactions in the market. Fourth-quarter revenue rose 20.5 percent from a year earlier to $3.57 billion, while net profit edged up to $401 million, or 38 cents per share. ServiceNow also approved a $5 billion share buyback.

AI & Enterprise

ServiceNow expands AI partnership to Anthropic after OpenAI tie-up

ServiceNow has signed a multi-year contract with AI developer Anthropic, TechCrunch reported on Jan. 28. Under the partnership, Anthropic’s AI model Claude will be integrated into the ServiceNow platform and distributed to about 29,000 ServiceNow employees. CEO Bill McDermott said AI-native workflows would deliver new value to global companies. The company earlier announced cooperation with OpenAI and says it aims to offer customers multiple model options.

Industry

Government pushes worker presumption rule, platform industry on alert

The government is pushing to revise the Labour Standards Act to introduce a “worker presumption rule” from May 1, prompting concern across platform industries. The change would shift the burden of proof from special employment workers and freelancers to businesses, which would have to show independent operations and lack of direction or supervision. Delivery platforms foresee higher labour costs and reduced hiring. Content and staffing intermediaries also expect disputes over proof and legal responsibility.