South Korea\'s Financial Supervisory Service and the Korea Financial Training Institute on Thursday signed an agreement with the Korea Federation of Banks and eight financial holding companies to foster financial consumer protection specialists and strengthen capabilities. The parties will expand consumer protection training for financial company employees and work to raise awareness across the sector. New and revamped courses will target executives, prospective chief consumer officers, department heads, practitioners and branch sales staff, with stronger training on mis-selling prevention and voice phishing response.

Shinhan Bank is working with university students to improve older people’s access to digital financial services. The bank said it held a launch ceremony on Monday for the third cohort of its Digital Financial Education Assistants at its Shinhan Hakijae Incheon education centre. Fourteen Incheon National University students were selected. They will provide training on unmanned branches and mobile finance apps, fraud prevention, community AI and digital education, and produce tailored AI and digital finance content for seniors.