| Mobile Web

SAP blocks external AI agent access to platform while Salesforce, ServiceNow open up

SAP presented its \"Autonomous Enterprise\" vision at its Sapphire 2026 event, centring on AI agents but taking a different approach from Salesforce and ServiceNow. Techzine reported SAP blocks external AI agents and routes activity through its Joule assistant. An updated API policy explicitly bans AI systems from independently scheduling or executing API calls. SAP executives defended the policy as governance for a multi-tenant platform.