Toss Bank said on Sunday it received a letter of appreciation in the name of the Seoul Metropolitan Police Agency chief from Seoul Gangnam Police Station for its work to prevent voice phishing and other remote financial fraud. The award cited its cooperation framework with the police station and guidance provided on its website on major voice phishing methods and response procedures. The bank also provides fraud-prevention materials and distributes reports on new scam tactics.

Cases are rising of postal carriers acting as a local safety net, from helping at traffic accidents to stopping fires and preventing voice phishing losses. Korea’s Postal Service said carriers’ roles are expanding beyond reporting incidents to early response and support for elderly and isolated households. It has institutionalised regular home visits through a welfare parcel programme and piloted cash delivery of local subsidies for older residents.