Search results for NCSI
Telecommunications & Media
LG Uplus publishes 2025 sustainability report, discloses key ESG results
LG Uplus said on Tuesday it published its 2025 sustainability report disclosing environmental, social and governance results. The company reorganised four key ESG issues based on Korea Sustainability Standards Board criteria and added new pages on digital inclusion. It reported achievements in climate response and energy transition, including an A leadership rating from CDP and approval of its carbon neutrality target by SBTi. It also highlighted customer satisfaction, user protection, governance changes and AI-based service improvements.
Telecommunications & Media
LG Uplus tops NCSI in mobile service and IPTV categories
LG Uplus ranked No. 1 in South Korea\'s 2026 National Customer Satisfaction Index survey, taking the top spot in mobile service for the first time and finishing first in IPTV for a fifth consecutive year. The company said it improved convenience and stability through quality innovation and built a companywide system to address customer pain points. It has collected and analysed service data using AI and upgraded processes and systems.
Telecommunications & Media
SKT tops national customer satisfaction index for 29th straight year
SK Telecom topped the 2026 National Customer Satisfaction Index survey by the Korea Productivity Center, ranking No. 1 in the mobile phone service category for the 29th consecutive year. The index measures consumer satisfaction with products and services sold in South Korea. SKT said the result reflected efforts to improve AI-centered telecom services, strengthen customer protection and network security after a cyber incident last year, and restore customer trust. SK Broadband also ranked No. 1 for 16 straight years.