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Industry
Samsung Electronics Service ranks No. 1 in national customer satisfaction for after-sales service for third straight year
Samsung Electronics Service has been named No. 1 in the electronics after-sales service category of the National Customer Satisfaction survey hosted by the Korea Productivity Center, it said on Sunday. The result extends its top ranking for a third consecutive year since the category was launched in 2024. The company has also ranked first in other service quality assessments this year, and is focusing on boosting engineers’ capabilities and using an AI-based diagnostic programme, HASS.
Crypto
Kalshi posts $500 million trading volume during Masters as prediction markets face rising regulatory pressure
Prediction market platform Kalshi said it recorded $500 million in trading volume during the Masters golf tournament. A post on X showed trading across winner, player and side-bet markets for the event in Augusta, Georgia, and said weekend activity rose as funds flowed in from retail investors to hedge fund participants. The surge comes as prediction markets grow around sports events and face increased regulatory pressure and market surveillance.
Industry
Samsung Electronics Service names 18 top customer service experts
Samsung Electronics Service said on Sunday it selected 18 engineers with the highest customer satisfaction last year as top customer service experts. The programme first evaluates technical capability such as repair accuracy and speed, then makes a final selection from the top 0.3 percent by customer satisfaction. Since 2019, 93 of about 5,300 engineers have been selected at least once. It also highlighted winners across mobile, home appliances and B2B service.
