Anthropic has launched an AI service suite for small companies called Claude for Small Business. TechCrunch reported it targets local hardware stores and coffee shops rather than large corporations. New features are offered through Claude Co-Work, where paid users can enable automation for accounting, business insights and generative tools for ad campaigns. The platform also supports web search, file management and multi-step tasks, and integrates with QuickBooks, Canva, DocuSign, HubSpot and PayPal.

As AI agents spread, usage-based pricing and performance-based models that charge only when AI completes work properly are rapidly gaining ground in the enterprise software market. The industry has long relied on flat-rate subscriptions priced per user per month, but companies increasingly see those plans as a poor fit for AI. Some firms are also moving beyond volume-based models, adopting outcome-linked pricing. Adobe plans to apply performance-based fees to its CX Enterprise AI agent platform, while keeping usage and subscription pricing for some existing AI tools. Zendesk, Intercom, Sierra AI, Salesforce and HubSpot have also introduced outcome-based approaches.