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AI & Enterprise

Salesforce says it will be a partner for agentic enterprise transition

Salesforce presented an “agentic enterprise” built on its AI agent platform Agentforce as a next growth model. At an event in Seoul, Salesforce Korea CEO Sejin Park said companies should transition and that Salesforce would connect back office, data and workforce operations to create measurable business value. Salesforce said it has deployed more than 300 internal agents and that Agentforce has grown into an $800 million business. It also introduced “Headless 360” and showcased customer cases at POSCO and Musinsa.

AI & Enterprise

AI agents drive expansion of software ecosystems built for AI, not humans

As AI agents spread, software designed for use by AI rather than people is expanding. Companies are moving toward headless software that lets agents access core functions through APIs and MCP without a user interface. Approaches differ, with Salesforce and ServiceNow opening platforms to third-party agents while SAP focuses on its own. The shift is emerging as a variable in enterprise software competition, alongside growing demand for forward-deployed engineers supporting AI adoption.

AI & Enterprise

SAP blocks external AI agent access to platform while Salesforce, ServiceNow open up

SAP presented its \"Autonomous Enterprise\" vision at its Sapphire 2026 event, centring on AI agents but taking a different approach from Salesforce and ServiceNow. Techzine reported SAP blocks external AI agents and routes activity through its Joule assistant. An updated API policy explicitly bans AI systems from independently scheduling or executing API calls. SAP executives defended the policy as governance for a multi-tenant platform.