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AI & Enterprise

Salesforce unveils Agentforce Help Agent with performance-based pricing

Salesforce on Wednesday unveiled Agentforce Help Agent, a tool designed to reduce the burden of building and operating AI agents for customer service. Built on the Agentforce 360 Platform, it uses a company’s customer response policies and business information to handle inquiries and support case management. Salesforce also highlighted a pay-per-resolution model, charging only when an AI agent resolves an issue end-to-end, and introduced the Agentforce Customer Service Portal.

AI & Enterprise

AI use rises as costs feel burdensome, token engineering is coming

As companies use more AI, the costs can feel burdensome, lifting interest in ways to use AI more effectively. Coinbase disclosed how it cut AI costs by nearly half while increasing token usage, focusing on better default model settings, routing and caching rather than lowering usage caps. CEO Brian Armstrong described analyzing prompts to allocate requests to suitable models and expanding cache reuse. Microsoft’s Nicolas Bustamante highlighted background agents and a possible shift to delay-tolerant token pricing.

AI & Enterprise

Flow shifts to AI work agent platform, says era of human-only collaboration is over

Madras Check CEO Hak-joon Lee (이학준) said on June 25 that businesses built on collaboration tools that only store data are no longer viable. Speaking at AX Festa 2026 in Seoul, he said the era of collaboration platforms used only by people is over and declared that the company will shift its Flow service into an AI work agent platform. He introduced the company’s Repattern AI engine and four agents, and outlined support for Model Context Protocol links and new OKR functions.